Service Coordinator and Invoicing Administrator

Sperry Marine is a leading supplier of navigation, communication, information, and automation systems for commercial marine and naval markets. Headquartered in the United Kingdom, we have an extensive international presence across Europe, the Americas and Asia, employing almost 400 people across ten countries.

The role of the Service Controller is responsible for the end to end handling of all the incoming service requests, and is a key point of contact for our customers and providing a 24/7 worldwide service. This is a fast paced and challenging role because the ships we look after are constantly on the move. You need to be able to work out how to get the right part to the right ship, via the closest Service Engineer at the right time. It’s a perfect role for someone who thrives in a busy environment, enjoys working as part of a team and has experience in a customer facing role. This position is located in St. Rose, Louisiana. A *hybrid work arrangement can be considered for the right candidate.

*Hybrid work requires a determinant amount of time on-site with the flexibility of some remote work.

This is what you'll be doing:

• Handling of all incoming service requests for service and follow-up services
• Reviewing e-mails and prioritizing responses taking into account time scales, time differences, shipment of spares, urgency commitments to customers and outside assistance (Suppliers, Tech Support, Purchasing, Sales and Finance).
• Liaising with ships agents worldwide to arrange the attendance and shipment of parts
• Work closely with the Service Managers, Supervisors and Engineers to plan the local services Linear and stable invoicing throughout the whole. Invoicing work orders and submitting to customers.
• Liaising with ships agents worldwide to arrange the attendance and shipment of parts
• Work closely with the Service Managers, Supervisors and Engineers to plan the local services
• Linear and stable invoicing throughout the whole financial period
• Liaising with the Shipping Department to arrange delivery of spares within given time scales, port location, local limitations etc.
• Responsible for providing feedback/outcome of service to customer and providing solutions for follow-up services
• Participate in a 24/7 rotation for out of office hours service attendances

Minimum Qualifications

• High School Diploma + 2 years of experience in Customer Service, Service Dispatching, Invoicing and or Related Field Must have experience working in a fast-paced, busy environment
• Previous experience in a customer-facing or service coordination role is essential
• Fluent English language written and spoken
• Able to stay calm under pressure
• A problem solving attitude
• Ability to handle different task simultaneously
• Strong administration skills
• Time efficient and well organized

Preferred Qualifications

• Experience within the maritime industry will be advantageous and preferred

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.