Principal Operations & Sustainment Engineer

The Payload and Ground Systems, a division within Northrop Grumman’s Space Systems Sector is known for pushing the boundaries of innovation, redefining engineering capabilities, and driving advances in various sciences through cutting-edge technology.  Our team is chartered with providing the skills, and innovative technologies to develop, design, produce, and sustain optimized product lines across the sector while providing a decisive advantage to the warfighter. Come be a part of our mission!

Northrop Grumman Space Systems is seeking an Operations & Sustainment Engineer to join our team based in the Aurora, Colorado area at Buckley AFB.

The Operations & Sustainment Engineer will oversee all aspects of the incident management process, from evaluation to resolution.  As Incident Manager, the Operations & Sustainment Engineer will record all issues and helps to design ways to prevent similar problems in the future.  They will manage technical support teams, create procedures to deal with problems and develop solutions.

Additional job duties/responsibilities include:

• Analysis and reporting of incident trend data to identify and eliminate root causes.
• Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT systems and infrastructure.
• Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.
• Assisting with diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.
• Facilitating and coordinating technical meetings.
• Facilitating postmortem investigations into high impact results.
• Providing governance for root cause analysis between technical teams.
• Production of statistics and reports to demonstrate performance of the Incident and Problem Management process.
• Create and submit knowledge articles.
• Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
• Assign Incidents to appropriate Tier 2 Support Group.
• Keep Incident tickets updated with a current status at agreed intervals.
• Document troubleshooting steps and service restoration details.
• Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.).
• Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.
• Verify resolution with users and resolve Incidents in ITSM tool.
• Escalate Major Incidents to the appropriate T2/3 Support Groups.
• Point of contact for all Major Incidents.
• Owns all Incidents throughout the lifecycle.

Basic Qualifications:

• Must have an active U.S. Government DoD Top Secret/Sensitive Compartmented Information (SCI) security clearance with an adjudicated Polygraph at time of application
• Bachelor's degree and 5 years of relevant work experience; 3 years of relevant work experience with a Master's degree. An additional 4 years of relevant work experience may be considered in lieu of a degree.
• Compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2.

Preferred Qualifications:

• Bachelor’s degree in a STEM discipline

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.